Conflict resolution

There are occasions when staff in the healthcare sector can experience verbal abuse and, in exceptional circumstances, physically abusive behaviour from patients, other staff or visitors whilst trying to do their jobs. The key aim of this CSTF-aligned course is to make you aware of some of these risks, and help you deal effectively and safely with them.

This course consists of the following modules:

• Legislation
• Causes, Signs and Stages of Conflict
• Communication Strategies
• De-Escalation Strategies
• After Conflict